Contact Us

Have a question about a booking or want to partner with us? Our team is here to help you 24/7. Reach out via the form below or find our office details.

Send us a message

Get in Touch

Headquarters

123 Urban Plaza, Midtown South

New York, NY 10001, USA

Phone Support

+1 (555) 000-1111

Available 24/7 for guest support

Email Us

hello@urbanhost.com

partnerships@urbanhost.com

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Frequently Asked Questions

Quick answers to the most common questions.

How do I cancel my reservation?

You can cancel through your dashboard under 'My Bookings'. Refund eligibility depends on the hotel's specific policy shown at checkout.

Where can I find my booking receipt?

Receipts are automatically emailed to you. You can also download them from the 'Billing' section in your account settings.

Can I modify my check-in time?

Early check-ins are subject to availability. We recommend messaging the host through the platform 24 hours before arrival.

Are there corporate discounts?

Yes! If you're booking for a company, please contact our partnerships team for special rates and consolidated billing.

Still have questions? Visit our full Support Center